Shipping policy
SHIPPING POLICY
Last updated: October 2026
ORDER PROCESSING & PRODUCTION
Most MAIM jewelry is handmade and produced to order in our studio.
Please allow up to 21 days for production from the date the order is placed.
Shipping time begins only after production has been completed and is additional to the production time.
Production times may vary depending on the item, availability and the nature of the handmade process.
If your order contains a custom or personalized item, production time may vary depending on the specific design and requirements. Where relevant, an estimated production time will be communicated directly to you.
SHIPPING WITHIN ISRAEL
After production is completed, orders within Israel are delivered by courier within approximately 3–5 business days.
Please note that the total time from placing an order until delivery may therefore include up to 21 days of production, followed by 3–5 business days for shipping.
Orders are delivered to the address provided during checkout.
Please ensure that your shipping address, telephone number and contact information are accurate and complete.
Self-collection from the MAIM studio may also be available by prior arrangement.
Studio address:
MAIM
8 David Raziel St.
Jaffa, Tel Aviv-Yafo, Israel
Please do not arrive for collection without prior confirmation.
INTERNATIONAL SHIPPING
International shipping time begins only after the production period has been completed.
Please allow up to 21 days for international delivery, in addition to the production time of up to 21 days.
International delivery times may vary depending on the destination, customs procedures, local courier services, security conditions and other circumstances outside our reasonable control.
Tracking information will be provided where available.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.
MAIM does not control these charges and cannot predict their amount.
We recommend contacting your local customs authority if you require information regarding possible import charges before placing an order.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to MAIM because an incorrect or incomplete address was provided, or because the package was not collected or accepted, additional shipping charges may apply before the order can be sent again, subject to applicable law.
Please contact us as soon as possible if you notice an error in your shipping details.
DELIVERY DELAYS
Estimated production and delivery times may be affected by circumstances beyond our reasonable control, including courier delays, customs procedures, strikes, severe weather, security events, natural events or other force majeure circumstances.
We will make reasonable efforts to assist with delayed shipments.
Nothing in this policy limits any rights available to customers under applicable consumer protection law.
LOST OR DAMAGED SHIPMENTS
If your order appears to be lost or arrives visibly damaged, please contact us at info@maimjewelry.com as soon as possible with your order number and, where relevant, photographs of the package and item.
We will work with the shipping provider to investigate the issue and determine the appropriate resolution.
RETURNS & EXCHANGES
Returns, exchanges and cancellations are governed by our Terms & Conditions and applicable law.
MAIM offers eligible returns within 30 days from shipment, subject to the conditions set out in our Terms & Conditions.
Where applicable law grants additional or different cancellation rights, those statutory rights will apply.
CONTACT
For questions regarding shipping, delivery or an existing order:
MAIM
8 David Raziel St.
Jaffa, Tel Aviv-Yafo, Israel
Email: info@maimjewelry.com
Telephone: +972-50-669-1966