FAQ
How long does it take to receive my order?
Every piece is handmade to order in our Tel Aviv studio. Orders ship within 3 weeks, plus delivery time.
How much is shipping?
Israel: ₪35, free on orders over ₪500.
Rest of the world: ₪120, free on orders over ₪1,000.
Will I pay customs or import duties?
International orders may be subject to import duties and taxes charged by your country's customs. These are paid by the customer and are not included in our prices or shipping costs.
What are your pieces made of?
Our jewelry is made of 925 sterling silver unless stated otherwise on the product page.
What does gold-plated mean?
Gold-plated pieces have a layer of gold over 925 sterling silver. Plating naturally wears over time with daily use. To make it last longer, remove the piece before showering, swimming or exercising, apply perfume and lotions before putting it on, and wipe it gently with a soft dry cloth rather than a polishing cloth.
How do I find my ring size?
See our Size Guide. If you're between sizes or unsure, contact us before ordering.
Can I cancel my order?
Yes. You can cancel within 14 days of receiving your item using our Cancel an Order form, by email or by phone. See our Returns & Refunds policy for details.
Can I return an item?
Unworn items in their original condition and packaging can be returned within 30 days of shipment. Return shipping is on the customer unless the item is defective.
My item arrived damaged or isn't what I ordered. What now?
Email info@maimjewelry.com with your order number and photos, and we'll make it right.
Which currency will I pay in?
Prices can be displayed in your local currency, but payment is processed in Israeli Shekels (ILS). Your bank's exchange rate applies.
How do I care for my silver jewelry?
Store it dry and separately, avoid perfume, chlorine and salt water, and polish with a silver cloth. Sterling silver naturally darkens over time, and polishing restores the shine.
Still have a question?
Contact us at info@maimjewelry.com or +972-50-669-1966.