Terms & Conditions

1. About MAIM

The website is operated by Nir Bruchiel, doing business as MAIM (“MAIM”, “we”, “us” or “our”).

Business name: MAIM
Owner: Nir Bruchiel
Licensed dealer (Osek Murshe) No.: 203379557
Business address: 8 David Raziel St., Jaffa, Tel Aviv-Yafo, Israel
Email: info@maimjewelry.com
Telephone: +972-50-669-1966

Nothing in these Terms is intended to limit any mandatory rights granted to consumers under applicable law.

2. Eligibility

Purchases through the website may be made only by persons who are legally capable of entering into a binding agreement.

If you are under 18, you may use the website and make purchases only with the involvement and approval of a parent or legal guardian.

You agree that all information provided by you during the purchasing process will be accurate, complete and current.

3. Products & Handmade Character

MAIM jewelry is handmade and may include natural stones, handmade textures, casting, finishing and other artisanal processes.

Because of the handmade nature of our products, minor variations in texture, finish, stone appearance, dimensions or color may occur between the product displayed on the website and the item received. Such reasonable variations are part of the character of handmade jewelry and are not considered defects.

We make reasonable efforts to display product photographs, colors, dimensions and descriptions accurately. The appearance of colors may nevertheless vary depending on the screen or device used.

4. Product Availability

All orders are subject to availability.

We reserve the right to discontinue products, limit quantities or cancel an order where a product is unavailable.

In the event of an obvious pricing, description or technical error, we may correct the error and contact you before fulfilling the order. If an order is cancelled by us after payment has been made, the amount paid will be refunded.

5. Prices & Payment

Prices displayed on the website are those applicable at the time the order is placed, unless an obvious error has occurred.

Payment may be made using the payment methods made available at checkout.

You are responsible for providing accurate billing and payment information.

For international orders, import duties, customs charges, local taxes or other charges imposed by the destination country may apply. Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

6. Order Confirmation

After completing an order, you will receive an order confirmation by email.

Receipt of an automated confirmation does not necessarily constitute final acceptance of the order. We reserve the right to contact you if additional information is required or if we are unable to fulfil the order.

7. Shipping & Delivery

Most MAIM jewelry is handmade and produced to order in our studio.

Please allow up to 21 days for production from the date the order is placed. Shipping time begins only after production has been completed and is additional to the production period.

For orders within Israel, delivery after production generally takes 3–5 business days.

For international orders, delivery after production may take up to 21 additional days, depending on the destination, customs procedures, local courier services and other circumstances outside our reasonable control.

Orders will be delivered to the address provided by the customer during checkout.

Delivery estimates may be affected by circumstances beyond our reasonable control, including courier delays, customs procedures, strikes, security events, severe weather, natural events or other force majeure circumstances.

If an order is not supplied within the applicable production and delivery periods, the customer retains all rights available under applicable law.

8. Returns, Exchanges & Cancellations

In addition to any rights available under applicable law, MAIM offers a return policy allowing eligible products to be returned within 30 days from shipment, provided that the product is unused, unworn, undamaged and returned in its original condition and packaging together with any documentation supplied with it.

To request a return, exchange or cancellation, contact us at info@maimjewelry.com.

Where Israeli consumer law grants a right to cancel a distance-selling transaction, the customer's statutory rights apply in addition to this policy.

Where permitted by law, a cancellation fee of up to 5% of the transaction price or ₪100, whichever is lower, may apply.

No cancellation fee will be charged where cancellation results from a defect, non-conformity between the product and the information provided to the customer, or failure to deliver within the agreed delivery period.

Where the cancellation is not due to a defect, non-conformity or failure to supply on time, the customer is responsible for returning the product to MAIM and for the associated shipping costs.

Where cancellation is due to a defect, non-conformity or failure to supply on time, the customer's rights regarding return and collection will be governed by applicable law.

Refunds will be made using the original payment method. Where the statutory cancellation provisions of Israeli law apply, refunds will be made within the period required by law.

9. Custom, Personalized & Special-Order Items

Certain products may be created or altered specifically according to a customer's individual measurements, specifications, engraving requests, design requirements or other special instructions.

Where an item has been made according to special measurements or requirements of the customer and production has already begun, the right of cancellation may be restricted to the extent permitted by applicable law.

A standard product that is produced after an order is placed but is not customized according to a customer's special measurements or requirements will not be treated as a personalized item solely because it is made to order.

We recommend contacting us before ordering if you are unsure whether a particular item will be considered custom or personalized.

10. Defective or Incorrect Products

If you receive an item that is defective, damaged or different from the item ordered, please contact info@maimjewelry.com as soon as reasonably possible and include your order number and photographs where relevant.

Nothing in these Terms limits any legal remedy available to a consumer in connection with a defective or non-conforming product.

11. Comparison Purchasing

Our return policy is intended to allow customers to return products they do not wish to keep and is not intended for repeated bulk purchasing for the purpose of selecting one item and returning the remainder.

We reserve the right, subject to applicable law, to refuse or limit future transactions in cases of demonstrated abuse of the returns process.

12. Promotions & Discount Codes

Promotions, discounts and discount codes may be subject to specific terms, validity periods and exclusions.

Unless expressly stated otherwise, promotions cannot be combined with other offers.

We may terminate or amend a promotion where reasonably necessary, provided that such change will not prejudice rights already acquired by a customer in a completed transaction.

13. Intellectual Property

All content displayed on the website, including jewelry designs, photographs, videos, graphics, text, logos, branding, illustrations and other materials, is owned by MAIM or used under authorization from the relevant rights holder and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes only.

No content may be copied, reproduced, distributed, modified, published, commercially exploited or used to create derivative works without our prior written permission, except where permitted by law.

14. Acceptable Use

You may not use the website in a way that is unlawful, fraudulent, harmful or that may interfere with the operation or security of the website.

You may not attempt to obtain unauthorized access to the website, its systems or any information stored through it.

15. Third-Party Services

The website may contain links to or integrate services provided by third parties, including payment providers, delivery providers, social networks and other online services.

We are not responsible for the independent content, terms or privacy practices of third-party websites or services, except to the extent that responsibility cannot lawfully be excluded.

16. Privacy & Cookies

We collect and process personal information in connection with the operation of the website, purchases, customer service, marketing and other legitimate business activities.

Further information regarding the types of personal information collected, the purposes for which it is used, sharing with service providers, cookies and the rights available to individuals is provided in our Privacy Policy.

Where consent is required for marketing communications, customers may withdraw that consent at any time.

17. Website Availability

We aim to maintain the website in a secure and operational condition, but do not guarantee that access will always be uninterrupted or error-free.

We may temporarily suspend or restrict access to the website for maintenance, security or technical reasons.

18. Limitation of Liability

To the maximum extent permitted by applicable law, MAIM will not be liable for indirect or consequential loss arising solely from use of the website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limits a consumer's rights under mandatory consumer protection laws.

19. Changes to These Terms

We may update these Terms from time to time, including to reflect changes in our services, business operations or applicable law.

The version displayed on the website at the time of purchase will generally apply to that transaction, unless mandatory law requires otherwise.

20. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

21. Governing Law

These Terms are governed by the laws of the State of Israel.

Any dispute will be brought before a court having jurisdiction under applicable law. Nothing in this clause is intended to deprive a consumer of any mandatory jurisdictional right granted by law.

22. Contact & Cancellation Requests